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Standards & Policies

Quality Certification

Certified Systems

BIZLINK has had Quality Management System Certification under AS/NZS ISO 9001 since 1998 and was one of the first services to achieve Disability Support Certification. The Australian Government requires that Disability Support Certification be maintained. BIZLINK achieved Disability Support Certification on 24 October 2002.

As part of our commitment to continuous improvement BIZLINK policies and procedures are reviewed every three years and are also updated as needed. Policy summaries are provided to all clients on registration and are reissued as they are updated. Full versions of policies can be provided on request.

National standards for Disability Services

The National Standards for Disability Services (National Standards or NSDS) aim to promote a nationally consistent approach to improving the quality of services. They focus on rights and outcomes for people with a disability.

The NSDS move towards person-centred approaches. This is where people with a disability are at the centre of service design, planning, delivery and review. Individuals shape and direct service and supports to suit their strengths, needs and goals with the support of families, friends, carers and advocates.

Each standard is made up of the same basic elements:

Rights for people: Highlights individual rights that each standard promotes or supports and strengthens the Human Rights principles that cover all the standards.

Outcomes for people: Describes what an individual using disability services or supports should experience when a standard is done well.

Standards for service: Explains what services need to do to achieve each standard.

Six National Standards apply to disability service providers:

STANDARD 1: RIGHTS: The service promotes individual rights to freedom of expression, self-determination and decision-making and actively prevents abuse, harm, neglect and violence.

STANDARD 2: PARTICIPATION AND INCLUSION: The service works with individuals and families, friends and carers to promote opportunities for meaningful participation and active inclusion in society.

STANDARD 3: INDIVIDUAL OUTCOMES: Services and supports are assessed, planned, delivered and reviewed to build on individual strengths and enable individuals to reach their goals.

STANDARD 4: FEEDBACK AND COMPLAINTS: Regular feedback is sought and used to inform individual and organisation-wide service reviews and improvement.

STANDARD 5 SERVICE ACCESS: The service manages access, commencement and leaving a service in a transparent, fair, equal and responsive way.

STANDARD 6 SERVICE MANAGEMENT: The service has effective and accountable service management and leadership to maximise outcomes for individuals.

See Department of Social Services for additional information.

Is BIZLINK Working for You?

The 'Is BIZLINK Working for You?' brochure explains the BIZLINK complaints procedure and details your rights and responsibilities as a client of BIZLINK services.
Is BIZLINK Working for You | Word version (docx)

Connections for Quality

Connections for Quality provides information about the services offered by BIZLINK and other employment services in your local area. You can also provide feedback about services to the Department.
Go to Connections for Quality

BIZLINK Policies

All BIZLINK policies are available, in full, on request or as required. To make it easier to read we have created a summary of each policy related to the Disability Services Standards.
Policy Summary Manual

Code of Practice

As a service contracted to deliver Australian Government funded employment services, BIZLINK has committed to observe the highest standards of fairness and professional practice.
Code of Practice

Service Guarantee

As a service contracted to deliver Australian Government funded employment services, BIZLINK is committed to providing a high level of service to job seekers and workers with a disability.

BIZLINK aims to deliver employment services at or above the minimum standards set by our Service Guarantee. When assisting people with a disability, we individually tailor our services to each client’s circumstances, background needs and available job opportunities.
Service Guarantee


Your privacy is important that is why we have a Policy on Privacy in place to keep your information safe.
Our Policy on Privacy includes information on:

  • How we collect and handle your personal information
  • Who we exchange your information with
  • How you can access and correct your information, and how you can complain about a breach

The link below is to the full version of our Policy on Privacy. There is also a link to our Policy Summary Manual on this page which includes a shortened version.

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